Your privacy is our priority. This document transparently explains how mykad999 collects, uses, stores and protects your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). We are committed to ensuring your information remains safe and protected from misuse.
As a platform serving Malaysian users, mykad999 takes our responsibilities under the PDPA seriously. All data you share with us is processed lawfully, fairly, and transparently. You have the right to access, correct, and request deletion of your personal data at any time.
All data transmitted between your device and mykad999 servers is protected by 256-bit SSL encryption — the same standard used by Malaysian banking institutions.
Mykad999 will not sell, rent, or share your personal data with third parties for marketing purposes without your prior consent.
All our data handling practices fully comply with the Personal Data Protection Act 2010 and the guidelines issued by the Department of Personal Data Protection Malaysia.
You may access, modify or request deletion of your personal data at any time through your account dashboard or by contacting our support team.
Your data is stored on servers protected by multi-layered security systems including firewalls, intrusion detection and 24/7 monitoring by our security team.
Our KYC process uses secure verification methods with biometric Face ID and fingerprint support to ensure only you can access your account.
This Privacy Policy describes the commitment of mykad999 in protecting the privacy and personal data of all users on our platform. It applies to all services we provide, including the mykad999.net website, Android and iOS mobile apps, and all interactions with our customer support team.
When you register an account, make a deposit or play at mykad999, you agree to the collection and use of your personal data as described in this document. If you do not agree, please stop using our platform. We encourage you to read this policy carefully so you understand your rights as a user.
Mykad999 is the data controller for all personal information collected through our platform. This means we are fully responsible for determining the purpose and method of processing your data.
Mykad999 only collects data that is genuinely necessary to provide our services to you. The following are the categories of data we collect:
Account Registration Data:
KYC Data (Identity Verification):
Platform Usage Data:
Mykad999 practices the principle of data minimisation — we only collect information that is genuinely necessary. We do not collect data that is excessive or irrelevant to the services we provide.
Mykad999 uses your personal data only for legitimate purposes that have been stated before or at the time of data collection. The following are the primary purposes for which your data is used:
If mykad999 wishes to use your data for purposes not stated above, we will obtain your consent beforehand unless permitted by law.
Mykad999 does not sell or rent your personal data to any third party. However, there are certain situations where we need to share your information with trusted parties in order to deliver our services effectively:
All third parties we work with are bound by data processing agreements that require them to protect your information to the same or higher security standard we apply. They are not permitted to use your data for any purpose other than fulfilling the specific service requirements we have engaged them for.
Mykad999 invests seriously in security infrastructure to protect your personal data. Our security system comprises multiple layers of protection working in an integrated manner:
While we take all reasonable steps to protect your data, no system is completely immune to cyber threats. We encourage you to take personal protective measures as well — such as using a strong password, not sharing your login credentials, and keeping your device up to date.
The mykad999 platform uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some parts of the mykad999 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have several important rights regarding the personal data we hold about you:
| Your Rights | Description | Available |
|---|---|---|
| Right to Access | Request a copy of the personal data we hold about you | ✓ Yes |
| Right to Rectification | Correct inaccurate or incomplete data | ✓ Yes |
| Right to Erasure | Request deletion of your personal data (subject to legal requirements) | ✓ Yes |
| Right to Restrict Processing | Restrict how we use your data in certain situations | ✓ Yes |
| Right to Withdraw Consent | Withdraw your consent at any time for consent-based processing | ✓ Yes |
| Right to Object | Object to the processing of your data for specific purposes such as direct marketing | ✓ Yes |
To exercise any of the rights above, please contact the mykad999 support team via LiveChat or email at [email protected]. We will process your request within 14 business days.
Mykad999 only retains your personal data for as long as it is needed for the stated purpose or as required by Malaysian law. The following are our general data retention period guidelines:
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
In situations involving ongoing fraud investigations, legal proceedings or reporting obligations to authorities, we may need to retain data beyond the standard periods stated above.
Mykad999 does not provide services to individuals under the age of 18. Our platform actively takes measures to prevent registration and use by minors:
If you become aware that someone under the age of 18 has provided their personal data to mykad999, please contact us immediately and we will take appropriate action, including deleting the relevant data.
If you have any questions, concerns or complaints about how mykad999 handles your personal data, our team is ready to help. We are committed to responding to all privacy inquiries within a reasonable timeframe.
We will acknowledge receipt of your privacy inquiry within 2 business days and provide a full response within 14 business days. If we require more time due to the complexity of the case, we will notify you.
If you are not satisfied with how we handle your privacy inquiry, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) at pdp.gov.my.
Complete rules governing the use of the mykad999 platform, accounts, bonuses and financial transactions.
Read TermsSelf-exclusion guides and tools for a healthy and controlled gaming experience.
Learn MoreRegister today and enjoy a safe gaming experience. Your personal data is protected with the strongest encryption, full PDPA compliance and an unwavering commitment to your privacy.